Undoubtedly, one of the biggest reasons for buying travel services from a Travel Counsellor is our network of support we can offer the traveller. Here's a breakdown of why:
Before the trip: We work with you to discover your needs. Travel is a service industry and servicing these needs is the first step towards a successful trip. We know how important it is for you to have that aisle seat, or that special meal you ordered for the plane or to have an oceanview room once you arrive at your destination. It's our job to confirm these special arrangements.
During the trip: We are here for you! You can contact us throughout your trip should anything go wrong. The perfect example is when Canada 3000 went bankrupt, we had most of our clients rebooked before they even knew something was wrong. People who booked online? They were left on there own.
After your trip: We're here to listen to your praise, take in your suggestions and help resolve any issues that may have arisen while on your trip. This is also where service comes into play. Whether its keeping your name in our database to inform you of special prices to your favourite place or inviting you to a special destination evening, the relationship continues.
There is no substitute for personal interaction. As much as online booking sites try to emphasize choice, freedom and independence, the bottom line is travellers are responsible for there own actions. So when you push the "enter" key I hope you've made the right decision.
No comments:
Post a Comment